Greets and rooms patients in a professional and welcoming manner.
Performs patient work-up which includes gathering reason for visit, patient health history, demographic information, assisting providers (physician, advanced practice provider, clinical pharmacist, behaviorists) in performing medication reconciliation, verifying allergies, documenting vitals, and assisting patients with completion of screening questionnaires/forms.
Communicates expected wait times to patients and providers, providing updates frequently.
Participates in pre-visit procedures including scrubbing all patient charts for the day, verifying historical labs, updating lab results, obtaining medical records, as needed, and huddling with the provider.
Scrubbing for and addressing overdue health maintenance and gaps in care to assist in providing quality care and achieving quality metrics.
Prepares exam rooms by setting up appropriate equipment according to visit type, stocks, preps and disinfects exam rooms in between visits.
Autoclaves instruments and equipment after each use according to Clinic standard procedures and protocol.
Accurately and timely inputs patient information into EPIC per Clinic standard procedures and protocol.
Performs procedures within scope of responsibility, as directed by the provider following standard protocol.
Performs phlebotomy for lab draws, as directed by the provider following standard protocol.
Provides patients with after-visit summary (AVS), verbally reviews the information, and ensures all questions are answered and next steps in care are understood.
Answers phones with professionalism to collect and record patient information, schedule appointments, verify insurance, and patient information.
Responding to new or refill prescription requests through EPIC.
Conducts patient follow-up, including referral paperwork and assisting patients in scheduling additional medical tests or appointments.
Communicates lab results as directed by the provider either by letter or phone.
Scans and indexes documentation into medical records according to Clinic standard protocols and procedures.
Receives, documents, and routes messages to appropriate clinical staff, including responding/returning patient/caregiver phone calls to obtain missing or additional information.
Actively participates in continuous process and quality improvement workflows.
Attends and participates in committees and assists at other clinics as business needs require.
Welcoming new team members and supporting them with training and development.
Responsible for maintaining an active and unencumbered medical assistant certification and BLS.
Comply with Clinic standardized workflows, protocols, HIPAA, and safety guidelines.
Performs other duties as assigned.