Oversees clerical support, such as answering phones, data entry, scanning and filing
medical record information. Triages messages with appropriate follow through. Greets,
receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
Processes complaints/requests as needed. Receives, interprets, verifies and processes
physicians' orders. Coordinates clerical support for departmental meetings, projects and
activities as needed. Registers/pre-registers patients. Establishes and maintains inventory
control. Coordinates employee work and on-call schedule with clinical
managers/supervisors.
● Oversees department records, reports and statistics. Coordinates filing activities for the
department. Manages and maintains office supplies and equipment. Identifies current
status of patient & insurance, as well as range of benefits. Oversees complaints/requests as
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needed. Receives, interprets, verifies and processes physicians' orders. Establishes and
maintains inventory control. Interprets policies and procedures to guide use of sensitive
and confidential information.
● Coordinates departmental/program functions with other hospital departments. Conducts
research for the Director. Coordinates arrangements for meetings including notification,
preparing material, reserving room and equipment as needed. Provides appropriate forms
to billing and maintains hospital forms. Obtains all necessary billing, insurance and other
demographic information.
● Informs patients of any preparations needed for examination, and reminds them of their
preparations at time of appointment confirmation. Obtains all necessary billing, insurance
and other demographic information. Makes reservations for departmental needs such as
classes, programs and in-services.
● Keeps waiting rooms neat, clean and organized. Provides coverage and/or assistance
when necessary to maintain quality standards of the department. Compiles information
for reports, manuals, handouts and meetings as needed. Provides clerical support for
department meetinr09gs and departmental activities. Assists with research and provides
administrative support to special projects.
● Performs other job-related duties as assigned.